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Participant Communications Log — Winter 2026 Study Group Montreal

Created 2026-02-19
Status active
Tags participant-communicationswinter-2026study-groupmontreal

Participant Communications Log

Section titled “Participant Communications Log”

Winter 2026 Study Group Montreal

Section titled “Winter 2026 Study Group Montreal”

Cohort-specific participant exchanges. Each entry has its own frontmatter block capturing channel, direction, language, and status. For policy and tone reference, see Communications Guide.

2026-02-10 — Geneviève Trépanier — Withdrawal & Future Cohort Inquiry

Section titled “2026-02-10 — Geneviève Trépanier — Withdrawal & Future Cohort Inquiry”
date: 2026-02-10
participant: Geneviève Trépanier
channel: email
direction: inbound
language_in: fr
language_out: en+fr
status: responded
topics:
  - withdrawal
  - personal-circumstances
  - future-cohort-inquiry
  - pricing-policy
cohort: winter-2026

Original message (2026-02-10, FR):

Bonjour vous deux, j’espère que vous allez bien. Je prends le temps de vous écrire ce matin parce que je suis vraiment dans un espace actuellement qui ne me permet pas de m’investir autant que je l’imaginais dans la formation.

Nous prenons soin actuellement d’un ami qui a des problèmes de santé mentale, mon dos me joue des tours depuis quelques semaines et je me sens fragile… Nous sommes dans un processus d’achat maison et le dossier de l’évaluation prend énormément de temps aussi. J’ai donc pris du retard et j’ai déjà manqué deux rencontres. Je me demandais ce que vous en pensez mais je me demandais si par hasard vous faisiez une autre cohorte tout de suite après… Cela m’aurait peut-être permis de d’étirer un peu la formation et de pouvoir me remettre en action. J’attends de vos nouvelles.

Geneviève Trépanier

English translation:

Hello you two, I hope you’re doing well. I’m taking the time to write to you this morning because I’m really in a place right now that doesn’t allow me to invest as much as I had imagined in the program.

We’re currently caring for a friend who has mental health issues, my back has been giving me trouble for a few weeks, and I’m feeling fragile… We’re in the process of buying a house and the appraisal file is also taking a lot of time. So I’ve fallen behind and I’ve already missed two sessions. I was wondering what you think, but I was wondering if by chance you were doing another cohort right after… That might have allowed me to stretch out the program a bit and get back on track. I look forward to hearing from you.

Geneviève Trépanier

Note: The original email included forwarded messages (CC thread between Any Guay, Diane Trudeau, and Geneviève) about an unrelated matter — an internal dispute within the Association Québécoise de Trager. These messages were not directed at Baseworks and are not recorded here.

Response sent (2026-02-12, EN):

Thank you for reaching out and for being so honest about where you’re at. We really appreciate you letting us know.

We understand that life circumstances can shift unexpectedly, and what you’re navigating right now is a lot. We genuinely empathize with your situation.

That said, we want to be transparent about how we can support you. Because you’ve already started this cohort and the program is designed as an integrated experience with this specific group, we’re not able to transfer your enrollment directly into a future study group. We hope you can understand that in fairness to others, including participants in this cohort who have also had to manage difficult circumstances around attendance, we need to be consistent in how we handle these situations.

What we can offer:

Your access to the Baseworks Primer online course remains active, and you have three months from your enrollment date to complete it at your own pace. We’d encourage you to continue working through it when you’re able — it’s valuable material on its own, and completing it will give you a strong foundation.

We’re planning another cohort (likely in Mile End starting in April). If you’re able to make time in your schedule then, you’d be welcome to join at a discounted rate since you won’t need to pay for the Primer component again. We can discuss specifics when we finalize the pricing closer to that time.

We hope this feels like a fair path forward, and we genuinely hope things settle down for you soon.

Asia and Patrick

Response sent (2026-02-12, FR):

Merci de nous avoir écrit et d’avoir été si honnête sur ta situation actuelle. Nous apprécions vraiment que tu nous aies tenu au courant.

Nous comprenons que les circonstances de la vie peuvent changer de façon inattendue, et ce que tu traverses en ce moment représente beaucoup. Nous sommes sincèrement empathiques à ta situation.

Cela dit, nous voulons être transparents sur la façon dont nous pouvons te soutenir. Puisque tu as commencé cette cohorte et que le programme est conçu comme une expérience intégrée avec ce groupe spécifique, nous ne sommes pas en mesure de transférer ton inscription directement vers un futur groupe d’étude. Nous espérons que tu peux comprendre que, par souci d’équité envers les autres, y compris les participants de cette cohorte qui ont également dû gérer des circonstances difficiles autour de leur présence, nous devons être cohérents dans la façon dont nous gérons ces situations.

Ce que nous pouvons offrir :

Ton accès au cours en ligne Baseworks Primer reste actif, et tu as trois mois à partir de ta date d’inscription pour le compléter à ton rythme. Nous t’encourageons à continuer à le parcourir quand tu le peux — c’est un contenu précieux en soi, et le compléter te donnera une base solide.

Nous planifions une autre cohorte (probablement à Mile End à partir d’avril). Si tu es en mesure de faire de la place dans ton emploi du temps à ce moment-là, tu serais la bienvenue à un tarif réduit puisque tu n’aurais pas à payer pour la composante Primer à nouveau. Nous pourrons discuter des détails quand nous finaliserons les prix plus près de cette date.

Nous espérons que cela te semble une voie équitable, et nous espérons sincèrement que les choses se calmeront pour toi bientôt.

Asia et Patrick

Key topics addressed:

  • Acknowledged personal circumstances (caregiving, health, house purchase)
  • Clarified cohort transfer policy: enrollment cannot be transferred to a future cohort
  • Fairness rationale: consistency with other participants managing attendance difficulties
  • Primer access remains active (3-month completion window)
  • Future cohort (April, Mile End) offered at discounted rate (Primer component waived) Precedent notes:
  • First documented withdrawal/transfer request — establishes policy position: no direct transfers, but discounted re-enrollment for future cohorts (Primer fee waived)
  • Response tone: empathetic but firm on policy, with a concrete alternative offered

2026-03-31 — Geneviève Trépanier — Follow-Up: Spring 2026 Cohort Inquiry

Section titled “2026-03-31 — Geneviève Trépanier — Follow-Up: Spring 2026 Cohort Inquiry”
date: 2026-03-31
participant: Geneviève Trépanier
channel: email
direction: inbound
language_in: fr
language_out: en+fr
status: responded
topics:
  - spring-cohort-inquiry
  - returning-participant
  - pricing-request
cohort: spring-2026

Original message (2026-03-31, FR):

Bonjour ! J’espère que vous allez bien.

J’ai finalement acheté un vendu une maison dans les dernières semaines…oufff ! Quel soulagement !

Je me demandais ce que vous pourriez me proposer si je joignait la session sur casgrain…comme je n’ai pas pu suivre la dernière cohorte.

Au plaisir

Geneviève Trépanier

English translation:

Hello! I hope you’re doing well.

I finally bought and sold a house in the last few weeks… phew! What a relief!

I was wondering what you could offer me if I joined the session on Casgrain… since I wasn’t able to follow the last cohort.

Looking forward to hearing from you

Geneviève Trépanier

Context:

  • Follow-up to Feb 10–12 exchange where a discounted rate was offered for a future cohort (Primer component waived)
  • Geneviève paid $226 CAD with tax for Winter 2026 (campaign discount from the $197 USD full price)
  • She completed only the first two Primer assignments and had a hip condition limiting full physical participation
  • Spring 2026 full price is $205 USD ($320 CAD with tax); Tier 1 campaign rate is $145 USD ($227 CAD with tax)
  • Offered $125 USD (39% off full price, ~$195 CAD with tax — less than her Winter payment)
  • Registration closes April 1, 2026; program starts April 4, 2026

Response sent (2026-03-31, EN):

Hi Geneviève,

Congratulations on the house. That sounds like it was quite an undertaking.

We’d be happy to have you join us for the Spring cohort on Casgrain. We can offer you a rate of $125 USD for this cohort. We want to be clear that this rate is specific to the Spring 2026 program — pricing for future cohorts is subject to change. To register at this rate, use coupon code GEN-SG-SPRING-26 at checkout. Your Baseworks Primer completion window will reset from the date we receive your payment, giving you three months to complete the full course. If you complete it within that window, your access extends to one year.

We can see that you completed the content covering the first two assignments, which is a solid start. We’d still encourage you to redo those so you’re on the same page as everyone heading into each session. We’d also ask you to think about your schedule between sessions so you can stay on track with the subsequent assignments. The program is structured so that the online content and the in-person sessions build on each other, and that works best when everyone is working through the assignments at the same pace. We found throughout the Winter cohort that working through assignments close to the weekend doesn’t support comprehension for what we cover in person. The course is structured so that a little time each day keeps the workload manageable, but everyone’s lifestyle and work commitments are different, so it’s worth considering that in advance.

We also wanted to check in about how things are going physically. We never require anyone to do anything beyond what feels comfortable. Moderation according to individual condition is built into the method. At the same time, some level of active participation in the physical practice is what makes the program work. If you feel your condition might limit your ability to engage comfortably across the seven sessions, it may be worth waiting for a future program. That said, we’re not certain when the next cohort after this one will be, so we wanted to be straightforward about that as well.

You can find all the details about the Spring Study Group here: https://baseworks.com/event/montreal-study-group-spring-2026/

Registration closes tomorrow (April 1) and the first session is Saturday, April 4. Let us know and we can get you set up.

Asia

Response sent (2026-03-31, FR):

Bonjour Geneviève,

Félicitations pour la maison. Ça a dû être tout un processus.

Nous serions ravis de vous accueillir dans la cohorte du printemps sur Casgrain. Nous pouvons vous offrir un tarif de 125 $ USD pour cette cohorte. Nous souhaitons préciser que ce tarif est propre au programme du printemps 2026 — les tarifs des cohortes futures sont susceptibles de changer. Pour vous inscrire à ce tarif, utilisez le code promo GEN-SG-SPRING-26 lors du paiement. Votre fenêtre de complétion du Baseworks Primer sera réinitialisée à partir de la date de réception de votre paiement, ce qui vous donne trois mois pour compléter l’ensemble du cours. Si vous le complétez dans ce délai, votre accès est prolongé à un an.

Nous pouvons voir que vous avez complété le contenu couvrant les deux premiers devoirs, ce qui est un bon début. Nous vous encourageons tout de même à les refaire afin d’être au même niveau que tout le monde en arrivant à chaque session. Nous vous demandons aussi de considérer votre emploi du temps entre les sessions afin de rester à jour avec les devoirs suivants. Le programme est conçu de manière à ce que le contenu en ligne et les sessions en personne se complètent mutuellement, et cela fonctionne mieux quand tout le monde progresse à travers les devoirs au même rythme. Nous avons constaté au cours de la cohorte d’hiver que travailler sur les devoirs à la dernière minute avant le weekend ne favorise pas la compréhension pour ce que nous couvrons en personne. Le cours est structuré de façon à ce qu’un peu de temps chaque jour garde la charge de travail gérable, mais chaque personne a des engagements professionnels et personnels différents, alors ça vaut la peine d’y réfléchir à l’avance.

Nous voulions aussi prendre de vos nouvelles sur le plan physique. Nous ne demandons jamais à quiconque d’aller au-delà de ce qui est confortable. La modération selon la condition individuelle est intégrée à la méthode. En même temps, un certain niveau de participation active dans la pratique physique est ce qui fait fonctionner le programme. Si vous sentez que votre condition pourrait limiter votre capacité à participer confortablement tout au long des sept sessions, il serait peut-être préférable d’attendre un programme futur. Cela dit, nous ne sommes pas certains de la date de la prochaine cohorte après celle-ci, alors nous voulions être transparents à ce sujet également.

Vous pouvez trouver tous les détails sur le Study Group du printemps ici : https://baseworks.com/event/montreal-study-group-spring-2026/

L’inscription ferme demain (1er avril) et la première session est samedi le 4 avril. Faites-nous signe et nous pourrons finaliser votre inscription.

Asia

Key topics addressed:

  • Pricing: $125 USD offered (Primer component waived as promised in Feb 12 response)
  • Primer completion window resets from payment date (3 months to complete, extends to 1 year)
  • Encouraged to redo first two assignments and maintain assignment pace throughout
  • Assignment pacing: daily engagement over last-minute completion
  • Physical readiness check: moderation is built in, but active participation matters
  • Transparent about uncertainty of future cohort timing
  • Directed to Spring Study Group event page for full details

Precedent notes:

  • First returning participant re-enrollment — establishes pricing at $125 USD (39% off $205 full price) with Primer window reset
  • Response balances welcoming tone with clear expectations on assignment engagement and physical participation
  • Signed by Asia (Patrick and Asia alternate on participant communications)

2026-02-19 — Manon — Assignment Clarification & Future Programming

Section titled “2026-02-19 — Manon — Assignment Clarification & Future Programming”
date: 2026-02-19
participant: Manon
channel: email
direction: inbound
language_in: en
language_out: en
status: responded
topics:
  - assignment-clarification
  - primer-access
  - post-cohort-programming
cohort: winter-2026

Original message:

Bonjour Patrick and Asia, I hope you are well. I am wondering which lessons we are doing before Sunday, do we finish at 5.8 or do we keep on Ignition. I can’t find the information.

Response sent:

Good evening Manon,

Completing Segment 5 is the last assignment for this cohort. In case you missed it, we posted an update on the group feed with details about the current assignment workflow — you’re welcome to complete the rest of the course at your own pace from here.

We’ll be continuing with one session per week from March through June for all Study Group participants, mostly on Saturday mornings or early afternoons. These sessions will be in Mile End, close to Laurier Metro. As a reminder, if you complete the entire Primer course within three months of your start date, you’ll have access to it for one year — which will be especially useful if you continue joining us for those subsequent sessions.

Thank you for letting us know about the interviews. We look forward to seeing you on Sunday!

Patrick

Key topics addressed:

  • Final Primer assignment for cohort (Segment 5)
  • Self-paced completion of remaining course content
  • Post-cohort programming (March–June, Mile End, Laurier Metro)
  • Primer access window reminder (1 year if completed within 3 months)
  • Interview participation confirmation acknowledged

2026-03-14 — Clementine — Media Consent & Image Use Inquiry

Section titled “2026-03-14 — Clementine — Media Consent & Image Use Inquiry”
date: 2026-03-14
participant: Clementine Morrigan
channel: group-feed
direction: inbound
language_in: en
language_out: en
status: responded
topics:
  - media-consent
  - photography
  - policy-clarification
  - participation-terms
cohort: winter-2026

Original message:

Hey! I just saw an ad for baseworks that included an image of someone from our group. I just wanted to check that our images are only being used with consent. I am a public figure and I don’t want images of me used in Baseworks advertising.

Context:

  • Clementine is a Montreal-based writer and public figure (~250K Instagram followers, Substack newsletter, podcast)
  • She signed the standalone participation waiver (Google Form) before the first session, which includes the media release with opt-out provisions
  • She agreed to the Terms of Service media release at registration
  • She was not present at either of the two sessions where focused photography and video took place
  • She did not exercise the opt-out at any of the three consent steps (registration, waiver form, on-site verbal check)
  • The ad she referenced contained images of other participants, not of her

Response: Posted as a pinned forum post (EN + FR) in the Winter 2026 cohort forum, with a brief group feed reply linking to it. The response outlines the three-step media consent process (registration Terms of Service, standalone participation waiver, on-site verbal check) and clarifies that Clementine was not present at the focused photography sessions.

Forum post: Media Consent and Photography at Baseworks Events

Full response text: Clementine Morrigan — Media Consent

Precedent notes:

  • First media consent inquiry documented — response pattern now captured in Communications Guide under “Media & Image Use Inquiries”
  • The three-step consent process should be referenced in future responses to similar inquiries
  • Standalone waiver text captured in participation-waiver-winter-2026

2026-03-18 — All Participants — Closing Presentation Posted

Section titled “2026-03-18 — All Participants — Closing Presentation Posted”
date: 2026-03-18
participant: all
channel: email
direction: outbound
language_in: null
language_out: en+fr
status: sent
topics:
  - closing-presentation
  - follow-up
cohort: winter-2026

Context: The group message posted after Session 7 (2026-03-01) promised the closing presentation slide deck would be shared “over the weekend, along with notes and a summary of what we discussed.” This email delivers on that commitment and directs participants to the post on the practice site.

Email sent (EN):

Following up on our last session — the closing presentation from March 1 is now posted on the practice site. You can view the slides and a summary of what we discussed here.

If you have any thoughts or questions about what was presented, or any reflections on your experience in the study group, feel free to post on the group forum or reply to this email.

Patrick

Email sent (FR):

Suite à notre dernière session — la présentation de clôture du 1er mars est maintenant publiée sur le site de pratique. Vous pouvez consulter les diapositives et un résumé de ce que nous avons discuté ici.

Si vous avez des réflexions ou des questions sur ce qui a été présenté, ou des commentaires sur votre expérience dans le groupe d’étude, n’hésitez pas à publier sur le forum du groupe ou à répondre à ce courriel.

Patrick

Related:

2026-04-05 — Guylaine Demers — Primer Access Extension Request (Family Emergency)

Section titled “2026-04-05 — Guylaine Demers — Primer Access Extension Request (Family Emergency)”
date: 2026-04-05
participant: Guylaine Demers
channel: email
direction: inbound
language_in: en
language_out: en
status: responded
topics:
  - primer-access-extension
  - personal-circumstances
  - family-emergency
cohort: winter-2026

Original message (2026-04-05, EN):

Good evening, Asia and Patrick, I hope you’re doing well.

As for me, my daughter and I have been going through a very emotional and sad time over the past month. My daughter Gabriella, who was 25 weeks pregnant and being monitored by the high-risk pregnancy unit at Hospital Sainte-Justine, had to terminate her pregnancy on March 26 for health reasons, both for her and for little Sunny. We are currently mourning the loss of this little angel, our hearts in pieces. My daughter is slowly recovering from this difficult ordeal.

I am writing to you tonight because when I logged into my Baseworks account today, I noticed that I no longer had access to it. I thought the expiration date was April 5. So my question for you is: Is it possible to extend my access to the Baseworks platform by one week so I can complete the 10th segment? We never know Yes or No !

Thank you, and have a nice evening Guylaine Demers

Response sent (2026-04-05, EN):

Guylaine,

Thank you for writing to us, and for sharing what you and your family have been going through. We are very sorry to hear about Gabriella and what she has had to endure. Please take all the time you need — there is nothing more important than being present for your family right now.

We have extended your access to the Baseworks platform through the end of April. That gives you well beyond the week you asked for, so there is no pressure to rush. Whenever you are ready to return to the last segment, it will be there.

If there is anything else we can do on our end, please let us know.

Take care, Patrick and Asia

Key topics addressed:

  • Acknowledged family emergency (daughter’s pregnancy loss at 25 weeks)
  • Primer access extended through end of April (participant requested one week; we extended through the full month)
  • No pressure to rush — access will be there when she is ready

Precedent notes:

  • First compassionate access extension — establishes that in cases of serious family emergencies, Baseworks extends access generously beyond what is requested
  • Response tone: genuine, concise, no performative sympathy — acknowledges the situation directly without excess