Inquiry: Meghan Moe Beitiks — Primer Course Access Restoration
Original Inquiry
Section titled “Original Inquiry”Date: 2026-05-10 Channel: Direct email reply to order confirmation for order #34955 Pronouns: she/they
Hi, I was slowly working my way through this course—due to my job and accessibility issues, I was taking it at my own pace. It was part of why I paid for the content. I was not aware my online access had an expiration date. It’s a lot of money for a course I was only able to partially complete. Can you please restore my access? I would like to continue working through the course I paid for. Thanks. Meghan Moe Beitiks
Context & Background
Section titled “Context & Background”Purchase
Section titled “Purchase”- Order: #34955, placed 2025-01-06
- Amount: $150 CAD + tax
- Product: Baseworks Introductory Course (standalone purchase at a discounted rate — not the full Study Group bundle)
- Course access deadline: 2025-05-26 00:00
Published Terms vs. Actual Access Granted
Section titled “Published Terms vs. Actual Access Granted”Landing page (“Smart Movement Regular Access” in Elementor) at time of purchase: “The online course is to be completed within 3 months of enrollment.”
Access actually granted: 4 months from first lesson completion — an extension beyond what was advertised. Because the course launched late (enrollment was January 6; launch email came January 19), we extended the window from 3 months to 4 months as a courtesy, and measured it from the day of first lesson completion rather than from the purchase date.
Course Launch Communication
Section titled “Course Launch Communication”On 2025-01-19, FluentCRM sent Meghan the “Baseworks Introductory Course: Now Live” email (part of “Campaign: Baseworks Course Launch”). We have a record of her opening it once.
The email stated:
The course completion and access to the Base plan of the platform has been extended to 4 months from the day you complete your first lesson.
- First lesson completed: 2025-01-27 00:22:00
- Access deadline: 2025-05-26 00:00 (one-day discrepancy from a clean 4-month window is likely a timezone difference between sites)
- She did not complete the course within the 4-month window (partial completion only)
- She is now reaching out ~12 months after her access expired
Her Stated Reasons
Section titled “Her Stated Reasons”She cites job demands and accessibility issues as reasons for the slower pace. She says she was unaware of the expiration date and describes the course as “a lot of money for a course I was only able to partially complete.”
Assessment & Notes
Section titled “Assessment & Notes”Key tension: She says she was unaware of an expiration date — but the landing page stated a 3-month limit at the time of purchase, and the launch email (which she opened) disclosed a 4-month window from first lesson. She had more access than was originally advertised.
Things to weigh:
- The landing page she purchased from explicitly stated a 3-month completion window
- We actually gave her more than advertised: 4 months from first lesson completion, not from purchase — a courtesy extension due to our delayed launch
- She did open the launch email that disclosed the 4-month term, but opening ≠ reading carefully
- Her accessibility context is relevant — she says the self-paced nature was part of why she paid for the content; however, the published terms did include a deadline
- She is reaching out ~12 months after expiry; partial completion only
- Restoring access sets a precedent for other expired accounts
- The 2025 cohort is now closed; there may be a question about which platform state / lesson version she’d return to
Patrick’s call: Whether to restore access, and on what terms (e.g., time-limited extension vs. permanent re-grant, with or without conditions).
Response
Section titled “Response”Sent: 2026-05-13 From: Asia To: mobeitiks@gmail.com
Hi Meghan,
Thank you for your inquiry. I’ve looked into your account and wanted to respond directly.
When you purchased the Baseworks Introductory Course on January 6, the program page stated that the online course was to be completed within 3 months of enrollment.
Before the course launched, we sent you an email on January 11 notifying you of a short delay and letting you know we were adding extra time as a courtesy. That email stated:
“To accommodate for the delay, we are going to be adding an additional month to the course completion timeline, plus an additional month to your Basic plan for the Baseworks Practice Platform.”
When the course launched on January 19, you received your access details. That email included the following:
“The course completion and access to the Base plan of the platform has been extended to 4 months from the day you complete your first lesson. This 4-month timeframe provides ample time to work through the content at your own pace.”
Our records confirm both emails were opened.
You completed your first lesson on January 27, which set your access window from January 27 to May 26, 2025. Throughout that period, the course page displayed your remaining access time when you were logged in, so the deadline was visible each time you accessed the platform.
We understand that other things can get in the way. It’s also worth noting that the original completion window was 3 months from enrollment. We extended it to 4 months, measured from the day you completed your first lesson rather than your purchase date, specifically to give participants more flexibility. Others who purchased the same program completed it within that window, including people managing their own constraints. We aren’t in a position to restore access after the window has closed, because applying the same terms consistently to everyone is what makes the policy fair. Extending access on request, more than a year after expiry, isn’t something we can do for one person without it being unfair to everyone who worked within the same deadline.
If you’d like to continue with the Primer program, you can purchase it directly at https://baseworks.com/primer/. The course has received several content updates since your original enrollment, and the platform itself has been meaningfully improved in terms of interface and engagement features. A new purchase includes all of that, along with any further updates made during your access period. We update the material on an ongoing basis, both as new tools allow us to present it more clearly and on the basis of what we learn from participant engagement with the content. If you complete the course within three months, your access extends automatically to a full year, with all new updates from that time included throughout.
Asia
FluentCRM Evidence (verified 2026-05-13)
Section titled “FluentCRM Evidence (verified 2026-05-13)”Pulled directly from the CRM database (3ZGRM_fc_campaign_emails, subscriber ID 670):
| Date | Campaign | Subject | Opened |
|---|---|---|---|
| 2025-01-11 | MSG #1 — Online Course Date Update | ”Update: Baseworks Montreal Online Course Launch” | Yes |
| 2025-01-19 | Baseworks Course Launch | ”Baseworks Introductory Course: Now Live” | Yes |
| 2025-03-07 onward | General newsletters (10 emails) | Various | No |
Both course-related emails were opened. No subsequent Baseworks email was opened after January 2025.
First lesson completed: 2025-01-27 00:22:00 Access expired: 2025-05-26 00:00 Request received: 2026-05-10 (approximately 12 months after expiry)
Follow-Up
Section titled “Follow-Up”No further action required. Case closed 2026-05-13. If she responds, refer to communications guide escalation protocol — do not re-open the policy question.