Contact Inquiries — Index & Guidelines

This directory tracks all contact form submissions received through baseworks.com/contact/ and the responses sent. The purpose is twofold:

1. Record keeping — a searchable archive of every inquiry and how it was handled
2. Pattern building — over time, recurring inquiry types inform reference responses, FAQ updates, and eventually automated handling via n8n

Until n8n automation is in place, every contact form submission should be manually logged here.

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File Naming Convention

YYYY-MM-DD-firstname-lastname-topic.md

Example: 2026-03-16-millie-tresierra-study-group.md

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Frontmatter Template

---
title: "Inquiry: [First Name] [Last Name] — [Brief Topic]"
created: YYYY-MM-DD
inquiry_date: YYYY-MM-DD
inquiry_time: "HH:MM"
contact_name: "[First Name] [Last Name]"
contact_email: "[email]"
contact_city: "[City]"
contact_country: "[Country]"
source_page: "[URL where form was submitted]"
category: [study-group | primer | private-sessions | general | partnership | media | other]
status: [received | responded | follow-up | closed]
response_date: YYYY-MM-DD
tags:
  - contact-inquiry
  - [category tag]
  - [additional relevant tags]
---

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Document Structure

Each inquiry file follows this structure:

1. Original Inquiry

The full text of the contact form submission, preserved verbatim.

2. Assessment & Notes

Internal notes on the inquiry: fit assessment, relevant context, any flags or questions before responding.

3. Response

The actual response sent (or draft for review). Include the date sent.

4. Follow-Up

Any subsequent exchanges or outcomes.

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Categories

Category	Use When
study-group	Questions about the Montreal Study Group program (fit, pricing, schedule, format)
primer	Questions about the Baseworks Primer online course
private-sessions	Requests for private or adapted sessions
general	General questions about Baseworks, the method, or the organization
partnership	Collaboration, media, or professional partnership inquiries
media	Press, interviews, or content requests
other	Anything that doesn’t fit the above

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Tags to Use

Beyond the category tag, add tags that describe the specifics of the inquiry. Common tags:

• pricing — asks about cost
• fit-assessment — asks whether the program suits their condition or background
• chronic-condition — mentions a health condition relevant to participation
• movement-professional — inquirer is a practitioner or educator in a movement field
• montreal — Montreal-based inquirer
• referral — came through a referral or specific campaign
• meta-campaign — likely came via a Meta (Facebook/Instagram) ad

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Workflow

1. Receive contact form email
2. Create inquiry file using the template above
3. Assess and draft response
4. Send response, update status to responded and add response_date
5. Log any follow-up exchanges
6. When the thread is complete, set status to closed

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Building Toward Automation

As inquiry volume grows, this archive will inform:

• Reference responses — common answer patterns get formalized in Reference Responses
• Email templates — reusable templates go in Email Templates
• FAQ updates — recurring questions that should be addressed on the website
• n8n workflows — eventual automation for intake, categorization, and initial response drafting

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Related

• communications-guide — overall communications principles and tone
• Private Sessions & Current Direction — canonical framing for private-session inquiries and legacy “Basic / Cyclical / Deep” pricing questions
• Participant Fit Assessment
• Email Templates — reusable response templates
• Reference Responses — documented reference cases

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Inquiry Log

Date	Name	Category	Topic	Status
2026-03-16	Millie Tresierra	study-group	Fit assessment, pricing, currency clarification	closed
2026-03-22	Sylvia Edgerton	study-group	Missing sessions 2 & 3, future cohort question	responded
2026-03-30	James Murray	study-group	Session 2 attendance, working onsite, pricing — enrolled 2026-03-31, ongoing comms in Spring 2026 log	closed